Good to know
Here you will find answers to the most frequently asked questions about the safety measures and practical information about the concert experience.
Practical concert information
Come well prepared to our concerts.
How do I receive my tickets?
You purchased your tickets online
You can download your e-tickets via e-mail.
You purchased your ticket by phone or email
E-tickets will be sent to your email address.
Tickets can also be sent by post at your request. If purchased tickets cannot be delivered by post on time, you can pick them up at the evening box office at the various concert locations. Attention, the concerts start punctually. Avoid long queues at the box office and arrive on time.
All our seats are numbered. Unless otherwise stated.
We reserve the most suitable places for wheelchair users in the various concert halls. Ask for it when making your reservation (contact us via email@example.com or 09 292 75 57 Mon-Fri 10: 00-13: 00).
The number of wheelchair places per concert is limited.
After the official starting time, it is no longer allowed to enter the concert hall. This is again possible during the intermission or -with the consent of the person responsible in the hall - at another suitable time during the performance.
Switch off your mobile phone completely before every concert.
It is forbidden to make pictures, audio or video recordings during the concerts.
Do I or don't I need a Covid Safe Ticket to attend a concert?
Since Monday 7 March, the Belgian corona barometer switches to code yellow. You do not need a mouth mask or Covid Safety Ticket in the concert halls.
Is there sufficient air circulation in the concert halls?
The concert halls where Symfonieorkest Vlaanderen performs have a ventilation system that meets the requirements in terms of ventilation.
What if a concert is cancelled?
If a concert is cancelled due to covid reasons, we will immediately infom you and reimburse the tickets.